WHAT TO EXPECT AT YOUR APPOINTMENT
NEW PATIENT VISITS
New patient visits to CrossOver include a financial screening, a social work visit, and a primary care appointment for most patients. These appointments help us gather information so we can serve you best.
All new dental applicants must go through the above new patient intake process. After your new patient visit, we can schedule you with other areas of the clinic, such as specialty care or dental.
Getting the Most Out of Your Appointments
Following the below recommendations will make your first appointments run more smoothly and help us provide you with the best possible service.
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(Uninsured Patients)
- Please arrive 25 minutes early for your appointment to complete paperwork.
- If you need to reschedule, please call us more than 24 hours before your appointment.
- If the appointment is for a child under 18 years, please bring all vaccination records.
- Please bring a completed financial application form, which you can find on our forms page.
- Please bring the following items with you. For complete list with full detail, please refer to the financial application form, which you can find on our forms page.
- Your photo ID
- Proof of household income for last two months such as:
- Consecutive pay stubs (8 stubs for weekly pay/4 stubs for every other week pay)
- Most recent signed 1040 tax return
- Letter from employer on letterhead stating hours worked per week and rate and frequency of pay
- Social Services or Social Security Administration Agency letter on letterhead (such as notice of unemployment, disability or retirement benefits)
- Notarized support letter from individual providing financial assistance
- Most recent Food Stamp award letter (not EBT card)
- Please go to the Forms page to print and fill out any other items you may need to bring.
Please arrive 15 minutes early for your appointment.- If you need to reschedule, please call us more than 24 hours before your appointment.
- Your insurance card (if applicable) and a photo ID.
- Medication registration form (if you are a Medicaid patient): print and download here or complete online here.
- A list of any questions you have about your health. Put the questions most important to you at the top of the list.
- All of your medications in their original containers, including prescription, over the counter, natural, and herbal medications and dietary supplements.
- A list of other healthcare providers you have visited. Write down their contact information and the reason for your visit with them.
Cancellation and No-show policies
If you need to cancel or reschedule, please call more than 24 hours before your appointment. If we are not open when you call, you can leave a voicemail on our appointment cancelation extension.
Any appointment canceled or rescheduled with less than 24 hours notice is considered a broken appointment. If you have more than three broken appointments in a year, you will need to have a social worker visit at CrossOver before scheduling further appointments.
Dental Cancellation and No-Show Policy
If you need to cancel or reschedule your appointment, please call more than 24 hours before your appointment.
Any dental appointment canceled or rescheduled with less than 24 hours notice is considered a broken appointment. Patients are allowed one (1) broken appointment in a six-month period. If a patient has three (3) broken appointments in a twelve-month period, they cannot schedule future dental appointments. However, we still would like to offer these patients dental services; they may call to schedule a “same day” appointment if one is available.
RECOMMENDED CONTRIBUTIONS FOR UNINSURED PATIENT SERVICES
| Service | Amount |
| Medications | $5 for 30 day supply |
| $10 for 90 day supply | |
| Medical Visit | $20 |
| Same Day Visit | $25 |
| Nurse; Labs | $15 |
| Vision | $20 |
| Social Work; Bill Counsel; Medicaid Enrollment; VCU Behavioral Health; Some Contraception | Free |
DENTAL CONTRIBUTIONS FOR SERVICES
If you receive dental services not covered by your Medicaid plan, you will be asked to make a contribution toward the cost of the service.
| Service | Amount |
| Dental Level I – Diagnostic and Hygiene | $30-40 |
| Dental Level II – Extractions Routine or Surgical | $60-$80 |
| Dental Level III – Restorative/ Fillings | $60 |
RECOMMENDED CONTRIBUTIONS FOR UNINSURED PATIENT SERVICES
| Service | Amount |
| Medications | $5 for 30 day supply |
| $10 for 90 day supply | |
| Medical Visit | $20 |
| Same Day Visit | $25 |
| Nurse; Labs | $15 |
| Vision | $20 |
| Social Work; Bill Counsel; Medicaid Enrollment; VCU Behavioral Health; Some Contraception | Free |
DENTAL CONTRIBUTIONS FOR SERVICES
If you receive dental services not covered by your Medicaid plan, you will be asked to make a contribution toward the cost of the service.
| Service | Amount |
| Dental Level I – Diagnostic and Hygiene | $30-40 |
| Dental Level II – Extractions Routine or Surgical | $60-$80 |
| Dental Level III – Restorative/ Fillings | $60 |